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Counseling Center

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October has come in with storms of all kinds, causing disruption, pain, and critical losses. The University Counseling Center (UCC) is speaking with, and here to support, students whose families and communities are affected by escalating violence across the Middle East, by the aftermath of Helene’s damage throughout the southeast US, by the daily media coverage of physical and sexual abuse by prominent men, by continuing race-based violence and by a looming national election with all its uncertainty, concerns and difficult interpersonal divides.

We understand that individuals are outraged, grieving, heartbroken, and sometimes just exhausted or numb.  These feelings are all valid and we encourage you to find ways to acknowledge, express, soothe or hold them in the ways that are best for you. It really is a healthy option to sometimes rest, ignore media, be with people you care for, and plan small breaks – or even a self-care focused Fall break.

*If you are seeking support or a plan for coping as an individual, feel free to contact the UCC as well as the wide range of campus resources available at U of R. So many offices and individuals on campus are available to students for academic, practical, and emotional support. One general resource to consult (along with drawing comfort and support from friends and colleagues) is the CARE Resource Center: http://rochester.concerncenter.com/.

To schedule your first (Initial Assessment) appointment, you can call us at (585) 275-3113 or log into UHSCONNECT.  Remember that U of R students are eligible for free 24/7 therapy and other services in many languages through TELUS, which can be accessed at the bottom of this web page or through http://myssp.app/ca/home.

*If you are part of a student group needing a place to process feelings and reactions, the UCC can consult with you about options for support, consultation, and plans.

Respect and affirmation for all people are central to the mission and hearts of the University Counseling Center. We welcome you to explore the range of support services we can provide to students and to the campus community.

Crisis hotline
If you are in crisis and would like to speak to someone immediately, please call us at (585) 275-3113. A Counseling Center professional is on-call 24/7.

You can also call the national suicide and crisis lifeline at 988.

If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

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Our commitment to diversity, equity, and inclusion

University Health Service strives to create a safe environment where all are welcome. We strive to build equity in meeting all of our patient’s physical and emotional needs in a culturally responsive way as you negotiate academics, work-life, and concerns for your families.

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Schedule an appointment

UCC’s current hours of operation for summer 2023 are Monday – Friday 8:30 a.m. – 5:00 p.m. To reach the UCC Professional On-Call after hours for emergencies call 585-275-3113.

To schedule your first appointment, call us at (585) 275-3113 or log into UHSConnect.

The Counseling Center is available for full-time students who pay the mandatory health fee using HIPAA compliant Zoom. Just call (585) 275-3113 for an initial assessment. Based on that initial assessment, a treatment plan will be developed by the clinician that addresses your unique needs and concerns.

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Additional resources while waiting for therapy

Crisis Services

If you are a University of Rochester student or are concerned about a student experiencing a mental health crisis, please call the University Counseling Center Professional On-Call at (585) 275-3113.

If you have someone you are concerned about, remember that the Counseling Center is available for consults 24/7. Just call us (585) 275-3113. For non-urgent situations where you are concerned, make use of the CARE Network to help someone get connected to all the support and University of Rochester services they need!

You can also download the TELUS Health app on any phone to access phone and text crisis support http://myssp.app/ca/home from anywhere in the world.

If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

Link to full crisis services: http://uq9x.yqczg.net/uhs/ucc/crisis-services/

 

ThrivingCampus: Finding an off campus therapist

The Counseling Center has partnered with ThrivingCampus to make it easier for students to learn more about community mental health providers and access treatment off-campus and in many other states. ThrivingCampus is an online directory that allows University of Rochester students to access a list of off-campus, licensed mental health clinicians. Go to rochester.thrivingcampus.com or make an appointment for an Initial Assessment with one of our therapists for assistance. The website also includes resources to assist students through the process of securing off-campus outpatient care.

If you are a provider and wish to participate in the University of Rochester Thriving Campus site, please use this link: Thriving Campus – for providers to create a new free account or to update your existing account.

Free Transportation to Off Campus Mental Health Care

Thanks an anonymous donor, UCC is able to provide Lyft passes for students to access off campus mental health care. Students simply need to call UCC (585-275-3113), ask for the Transportation Request form to be added to their UHSConnect account, complete the form, and submit it at least three days before their appointment. Two codes, each good for a round trip to an appointment, will be provided through their UHSConnect account. Students can request additional passes as needed.

Release of information

If you are asked to fill out a Release of Information, please download and fill out one of the below files.

When complete, you can either:

  • Fax or mail to the number/address on the top of the form
  • Follow the instructions and upload your release forms to UHSConnect

Accommodation requests

University Health Service does not provide accessibility accommodation evaluations and recommendations.

The UCC maintains this list of off-campus assessment providers. The Office of Disability Resources mains a comprehensive list of location evaluation services. Please go to the Office of Disability Resources for more information on academic, housing, and dining accommodations.

Campus Well-being Resources

The University of Rochester offers a wide range of resources to support your well-being and help you thrive. Explore our Student Support Resource Map to discover all the available services!

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