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University Health Service
Office of the Provost

Locations and hours

The University Health Service Primary Care team has medical offices on the River Campus, in the Medical Center, and at the Eastman School of Music. Visits to the University Health Service are covered by the mandatory health fee.

Scheduling an Appointment

All visits to University Health Service are by appointment. Please CALL FIRST to schedule an appointment before coming to a University Health Service or University Counseling Center office.

To schedule an appointment:

Whenever Offices are Closed

A University Health Service Primary Care physician and a University Counseling Center mental health professional are on-call and available for urgent concerns that cannot wait until the offices re-open. If you need medical assistance, please call us at the numbers listed above.

To report an emergency, please call (585) 275-3333 if on-campus or 911 if off-campus.

During the Summer: The hours change at the University Health Service offices. Specific information about hours during the summer will be posted on this website.

Location and hours

River Campus office

1st Floor, University Health Service Building
738 Library Road, Box 270617, Rochester, NY 14627
Download a map

Phone: (585) 275-2662

Hours

Academic Calendar August – May

  • Weekday Hours:
    • Monday: 8:00am – 8:00pm
    • Tuesday: 9:00am – 8:00pm
    • Wednesday: 8:00am – 8:00pm
    • Thursday: 8:00am – 8:00pm
    • Friday: 8:00am – 5:00pm
  • Weekend Hours:  Saturday 11:00am – 4:30pm

Winter and Spring Break

  • Weekday Hours: Monday – Friday, 8:00am – 5:00pm except Tuesday when the office opens at 9:00am
  • Weekend Hours: The office will be closed on weekends

Summer Breaks

  • Weekday Hours: 8:00am – 4:30pm Monday – Friday
  • Weekend Hours: The office will be closed on weekends

The office is closed on Memorial Day, Juneteenth, Independence Day (July 4), Thanksgiving, the day after Thanksgiving, Christmas Day (December 25), and New Year’s Day (January 1) for observance of UR Holidays.

The office will have shortened hours in observance of Martin Luther King Jr. Day and Labor Day. We will be open from 11:00am – 4:30pm with limited staffing.

Medical Center Office – TEMPORARILY CLOSED

Our Medical Center Office is temporary closed for renovations.

Please contact us at (585) 275-2662 to schedule an appointment at our River Campus Office.

Room 1-5077, UR Medical Center (If driving to this office, park in the ramp garage by the Strong Memorial Hospital entrance. Exit the garage on the first floor. Walk by the Information Desk and follow the orange ceiling tags to the UHS office in Room 1-5077.)
Download a map

Phone: (585) 275-2662
Weekday hours: The office is open 8:00am – 4:30pm Monday – Friday

Eastman School of Music Office

Room 106, Eastman School of Music, Student Living Center

Phone: (585) 275-2662
Weekday hours: The office is open 9:00am – 4:30pm Monday – Friday.

The UHS ESM office is closed during UR school breaks.

Health Promotion Office

4th Floor, University Health Service Building, River Campus
738 Library Road, Box, 270617, Rochester, NY 14627

Phone: (585) 273-5770
Weekday hours: The office is open 8:00am – 4:30pm Monday – Friday

Administrative Offices

4th Floor, University Health Service Building, River Campus
738 Library Road, Box, 270617, Rochester, NY 14627

Billing/Insurance Office Phone: (585) 275-2637

Director’s Office Phone: (585) 275-2679

Weekday hours: The office is open 8:00am – 5:00pm Monday – Friday